Job Description
Join Oceanview Hospitality Group as a Hotel Front Desk Agent in vibrant Long Beach, CA! We're seeking energetic hospitality professionals who value same-day pay and thrive in guest-centric environments. Enjoy competitive hourly rates with daily direct deposit after your shift ends. As a key ambassador of our beachfront property, you'll deliver exceptional service while supporting our commitment to excellence. Apply now to start earning tomorrow!
Responsibilities
- Manage seamless guest check-in/check-out processes using hotel management systems
- Handle reservation inquiries, modifications, and room assignments with precision
- Process payments, manage cash floats, and maintain accurate financial records
- Resolve guest complaints promptly while maintaining brand standards
- Coordinate housekeeping and maintenance requests for optimal guest experience
- Train on-site staff on daily operations and emergency protocols
- Assist with valet services and concierge duties as needed
Qualifications
- High school diploma or equivalent; hospitality certification preferred
- Minimum 1 year hotel front desk or customer service experience
- Proficiency with Opera, Fidelio, or similar PMS software
- Exceptional communication skills with multilingual abilities a plus
- Ability to work flexible shifts including nights, weekends, and holidays
- Strong problem-solving and conflict resolution aptitude
- Valid California driver's license (for valet operations)
- Basic knowledge of Long Beach attractions and transportation