Job Description
Join our award-winning luxury resort on the vibrant Virginia Beach oceanfront! We're seeking a passionate Front Desk Agent to create unforgettable guest experiences. As the first point of contact, you'll embody our commitment to excellence while handling check-ins, managing reservations, and resolving inquiries with professionalism and warmth. Enjoy competitive pay, comprehensive benefits, and a dynamic work environment in one of America's premier coastal destinations.
Responsibilities
- Efficiently manage guest check-in/check-out processes using resort management systems
- Handle reservation inquiries, modifications, and confirmations with precision
- Resolve guest concerns promptly and escalate complex issues appropriately
- Process payments accurately and maintain secure cash handling procedures
- Coordinate with housekeeping, maintenance, and dining teams for seamless operations
- Provide local recommendations to enhance guest experiences
- Maintain detailed records of guest preferences and special requests
Qualifications
- Minimum 1 year hospitality or customer service experience required
- Proficiency in property management systems (e.g., Opera, Cloudbeds)
- Exceptional communication and conflict resolution skills
- Ability to multitask in a fast-paced environment
- Strong attention to detail and organizational abilities
- Flexible availability including nights, weekends, and holidays
- High school diploma or equivalent; hospitality degree preferred
- Basic knowledge of Virginia Beach attractions and services