Job Description
Join our award-winning luxury hotel in downtown Chicago and become the heart of our guest experience. As a Guest Relations Manager, you'll orchestrate seamless stays for high-profile travelers while leading a dynamic team of hospitality professionals. We offer competitive benefits, career advancement opportunities, and an unparalleled work environment in the heart of the Windy City.
Responsibilities
- Manage all front desk operations and ensure exceptional guest check-in/check-out experiences
- Resolve guest inquiries and concerns with personalized, solutions-oriented approaches
- Train and mentor front desk staff on service excellence and operational procedures
- Coordinate with housekeeping, maintenance, and F&B departments for guest requests
- Monitor guest satisfaction metrics and implement improvement strategies
- Handle VIP guest arrangements and special event coordination
- Maintain accurate room status and reservation systems
Qualifications
- 3+ years luxury hotel front desk management experience
- Proven track record in exceeding guest satisfaction targets
- Advanced proficiency in Opera/PMS and hotel management software
- Exceptional conflict resolution and communication skills
- Ability to work flexible shifts including nights, weekends, and holidays
- Associate's degree in Hospitality or related field preferred
- Strong leadership abilities with team development experience