Job Description
Launch your hospitality career at Manhattan's premier luxury hotel! We're seeking enthusiastic Guest Service Agents to deliver exceptional guest experiences at our iconic Grand Plaza Hotel. As the first point of contact, you'll create memorable moments while mastering front desk operations, concierge services, and seamless check-in/check-out processes. Join our award-winning team where your smile and dedication shine!
Responsibilities
- Efficiently manage guest check-ins/check-outs using PMS systems
- Handle reservation inquiries and modifications with precision
- Resolve guest concerns promptly and professionally
- Coordinate with housekeeping and maintenance teams
- Process payments and maintain accurate financial records
- Act as hotel ambassador for local attractions and services
- Maintain pristine front desk appearance and organization
Qualifications
- High school diploma or equivalent (required)
- Previous customer service experience (preferred)
- Exceptional communication and problem-solving skills
- Ability to work flexible shifts (nights, weekends, holidays)
- Basic proficiency with hotel management software
- Multilingual abilities (Spanish/French a plus)
- Valid work authorization in the United States
- Positive attitude and team-oriented mindset