Job Description
Launch your hospitality career at The Westin Columbus! We're seeking energetic Guest Service Agents to create memorable experiences for our downtown guests. No prior hotel experience needed – we provide comprehensive training to help you thrive in this dynamic role.
Join our award-winning team where you'll handle check-ins, assist with guest requests, and become the face of our luxury property. If you're passionate about service and ready to grow with us, apply today!
Responsibilities
- Provide exceptional front desk service including check-in/check-out processes
- Respond promptly to guest inquiries and resolve service issues
- Coordinate with housekeeping, maintenance, and valet teams
- Process payments and manage cash drawer accurately
- Utilize property management systems (training provided)
- Assist with VIP guest requests and special arrangements
- Maintain a clean, organized front desk environment
Qualifications
- No experience required – comprehensive training provided
- High school diploma or equivalent
- Outstanding communication and interpersonal skills
- Customer-focused mindset with problem-solving abilities
- Basic computer literacy
- Flexible availability including weekends and holidays
- Positive attitude and teamwork spirit