Job Description
Join our award-winning team at Desert Rose Inn & Suites as a Guest Service Representative! We're seeking energetic individuals passionate about hospitality to create memorable experiences for our guests. Located in the heart of downtown Tucson, our hotel offers a vibrant work environment with growth opportunities. No prior experience required—we provide comprehensive training to launch your hospitality career!
Responsibilities
- Check in/out guests efficiently with our property management system
- Handle guest inquiries and resolve concerns promptly
- Process payments and maintain accurate financial records
- Coordinate housekeeping and maintenance requests
- Upsell hotel amenities and local attractions
- Maintain clean and organized front desk area
- Collaborate with team members to ensure seamless operations
Qualifications
- High school diploma or equivalent
- Excellent communication and interpersonal skills
- Basic computer proficiency (MS Office, PMS systems)
- Strong problem-solving abilities
- Positive attitude and customer-first mindset
- Ability to work flexible shifts including weekends
- Valid Arizona driver's license (preferred)
- 18+ years of age