Job Description
Are you looking for an exciting entry-level career in the hospitality industry? The Jacksonville Marriott is seeking a dynamic Guest Service Representative to join our award-winning team. We pride ourselves on providing exceptional service to our guests and offer a vibrant, professional environment where you can grow your career.
As a Front Desk Agent, you are the face of our hotel. You will ensure our guests feel welcome, comfortable, and valued from the moment they arrive until they check out. If you have a passion for people and a knack for problem-solving, we want to hear from you!
Why Join Us?
- Competitive hourly pay ($15 - $18/hr)
- Health, Dental, and Vision Insurance
- Employee Discount on Hotel Stays and Dining
- Comprehensive Training Program
- Career Advancement Opportunities
Responsibilities
- Guest Check-In & Check-Out: Process reservations and registrations efficiently using our Property Management System (PMS).
- Guest Relations: Answer guest inquiries regarding local attractions, dining, and services with a smile.
- Problem Resolution: Handle guest complaints or special requests promptly to ensure 100% guest satisfaction.
- Housekeeping Coordination: Communicate maintenance requests and room status updates to housekeeping staff.
- Front Desk Operations: Answer phone calls professionally and manage the front desk area to ensure a clean and organized workspace.
- Sales Support: Promote our hotel’s amenities and loyalty program to maximize revenue opportunities.
Qualifications
- High School Diploma: or equivalent required.
- Previous Experience: 0-2 years in customer service, hospitality, or retail is preferred but not mandatory.
- Communication Skills: Excellent verbal and written communication skills in English.
- Computer Literacy: Basic proficiency with computers and point-of-sale systems.
- Professional Appearance: Must present a neat, professional, and welcoming appearance at all times.
- Flexibility: Ability to work flexible shifts, including weekends and holidays.