Job Description
Join our award-winning team at The Liberty Hotel Philadelphia, where luxury meets local charm. We're seeking a dynamic Guest Services Agent to create unforgettable experiences for our discerning guests. This role is perfect for hospitality professionals who thrive in fast-paced environments and excel at anticipating guest needs. Enjoy competitive compensation, comprehensive benefits, and opportunities for career growth within our renowned hotel group.
Responsibilities
- Manage check-in/check-out processes with efficiency and warmth
- Handle guest inquiries and resolve issues promptly
- Coordinate with housekeeping, maintenance, and F&B teams
- Process payments and manage cash drawer accurately
- Utilize PMS systems to update reservations and guest preferences
- Execute upselling strategies for room upgrades and amenities
- Maintain detailed logs of guest interactions and special requests
Qualifications
- Minimum 2 years hotel front desk experience
- Proficiency in Opera or similar PMS software
- Exceptional communication and conflict resolution skills
- Ability to work flexible shifts including weekends/holidays
- Valid Pennsylvania Food Handler's certification preferred
- Fluency in English; Spanish proficiency a plus
- Strong attention to detail and multitasking abilities
- Positive attitude with genuine hospitality passion