Job Description
Join Atlanta's iconic hospitality landmark as a Guest Services Agent at The Westin Peachtree Plaza. As the first point of contact for our guests, you'll deliver legendary service in our luxury downtown hotel. This entry-level role offers comprehensive training and career growth opportunities within Marriott International's renowned portfolio. Enjoy competitive benefits, complimentary hotel stays, and a vibrant work environment in the heart of the city.
Responsibilities
- Provide exceptional check-in/check-out experiences for hotel guests
- Manage reservations, room assignments, and guest inquiries
- Process payments and maintain accurate financial records
- Coordinate with housekeeping and maintenance teams for guest requests
- Utilize property management systems to optimize guest satisfaction
- Resolve guest concerns promptly with empathy and professionalism
- Uphold brand standards through consistent service delivery
Qualifications
- High school diploma or equivalent required
- Previous customer service experience preferred
- Strong communication and interpersonal skills
- Ability to work flexible shifts including nights/weekends
- Proficiency with basic computer systems
- Detail-oriented with organizational abilities
- Positive attitude and problem-solving mindset
- Must be authorized to work in the United States