Job Description
Join our award-winning team at the Omaha Marriott Hotel as a Guest Services Agent! This entry-level position is perfect for hospitality enthusiasts eager to launch their career in Omaha's premier hotel destination. You'll be the first point of contact for guests, ensuring exceptional service while learning all facets of hotel operations. We offer comprehensive training, career advancement opportunities, and a supportive team environment. Enjoy competitive pay, employee discounts, and the chance to grow within Marriott's global network.
Responsibilities
- Check guests in/out efficiently using hotel management systems
- Manage reservations and room assignments with precision
- Respond to guest inquiries via phone, email, and in-person
- Process payments and maintain accurate financial records
- Collaborate with housekeeping and maintenance teams
- Resolve guest concerns promptly and professionally
- Assist with valet and concierge services as needed
Qualifications
- High school diploma or equivalent required
- Basic computer literacy and POS system experience
- Strong communication and interpersonal skills
- Ability to work flexible shifts including nights/weekends
- Attention to detail and problem-solving aptitude
- Positive attitude and customer service mindset
- Previous hospitality experience preferred but not required
- Must be able to stand for extended periods