Job Description
Join the vibrant hospitality scene in Milwaukee! The Milwaukee Grand Hotel is seeking passionate Guest Services Agents to deliver exceptional experiences to our diverse guests. As a cornerstone of our downtown landmark, you'll be the first point of contact for travelers seeking authentic Milwaukee hospitality. We offer a collaborative environment, competitive benefits, and opportunities for growth within our luxury property. If you thrive in fast-paced settings and take pride in creating memorable stays, apply today to become part of Milwaukee's premier hotel team.
Responsibilities
- Provide exceptional check-in/check-out services with efficiency and warmth
- Manage guest inquiries and resolve issues promptly using problem-solving skills
- Coordinate with housekeeping, maintenance, and valet teams for seamless operations
- Process payments and maintain accurate financial records
- Utilize hotel management systems (Opera) for reservations and guest data
- Execute upselling strategies for room upgrades and amenities
- Assist with special event coordination and VIP guest requests
Qualifications
- Minimum 1 year hotel or high-volume customer service experience
- Proficiency in hotel management software (Opera preferred)
- Strong communication and conflict resolution skills
- Ability to multitask in fast-paced environments
- Flexibility to work evenings, weekends, and holidays
- Valid Wisconsin driver's license (if valet duties assigned)
- Basic knowledge of Milwaukee attractions and transportation