Job Description
Join our award-winning beachfront resort as a Night Auditor and become the guardian of our guests' nocturnal experiences. This pivotal role combines meticulous financial operations with exceptional guest service during our most critical operational hours. You'll manage end-of-day reconciliation while ensuring our overnight guests receive 5-star assistance, from late check-ins to urgent requests. With competitive pay, premium benefits, and a vibrant team culture, this is your opportunity to thrive in Virginia Beach's premier hospitality destination.
Responsibilities
- Perform end-of-day reconciliation of daily transactions and prepare accurate financial reports
- Manage guest check-ins/check-outs with precision and efficiency during overnight hours
- Address guest inquiries and resolve issues promptly to maintain service excellence
- Monitor security systems and respond to emergency protocols as needed
- Coordinate with housekeeping and maintenance teams for overnight operational needs
- Process payments and maintain accurate financial documentation
- Prepare daily summary reports for management review
Qualifications
- Minimum 2 years of hotel front desk or night audit experience
- Proficiency in Opera or similar property management systems
- Strong mathematical aptitude and attention to financial detail
- Exceptional problem-solving and conflict resolution skills
- Ability to work independently with minimal supervision
- Valid Virginia driver's license and reliable transportation
- Flexibility to work weekends, holidays, and overnight shifts