Job Description
Are you a night owl seeking a stable and rewarding career in the hospitality industry? Aurora Hospitality Group is currently looking for a dedicated Night Shift Front Desk Agent to join our team in the heart of Austin, Texas. This is an excellent opportunity to work in a dynamic environment with competitive pay and excellent benefits.
In this role, you will be the first point of contact for guests arriving late or those needing assistance during the quiet hours. We pride ourselves on providing top-tier service 24/7, and we need a reliable individual to help us maintain our high standards.
Responsibilities
- Check guests in and out efficiently, verifying identity and collecting payment information.
- Answer incoming phone lines and emails promptly, addressing guest inquiries and requests.
- Monitor building security systems and fire safety protocols to ensure a safe environment.
- Assist with late-night requests, including wake-up calls, restaurant recommendations, and food delivery coordination.
- Manage key card systems and lobby access.
- Ensure the front desk area and lobby are clean, organized, and welcoming at all times.
- Handle cash transactions and post charges to guest accounts accurately.
Qualifications
- High school diploma or GED equivalent.
- Previous front desk or guest services experience is preferred but not required.
- Excellent verbal communication and interpersonal skills.
- Ability to work flexible shifts, including nights, weekends, and holidays.
- Basic computer proficiency and familiarity with Property Management Systems (PMS).
- Professional appearance and a friendly, helpful demeanor.