Job Description
Join our award-winning Cleveland hospitality team as a Weekend Front Desk Agent! We're seeking a dynamic professional to create exceptional guest experiences during high-demand weekend shifts. This role offers competitive compensation, flexible scheduling, and growth opportunities within our luxury hotel chain.
As the first point of contact for our discerning guests, you'll embody our commitment to excellence while handling check-ins, reservations, and personalized service. Perfect for students or professionals seeking weekend work with premium benefits.
Responsibilities
- Manage seamless guest check-in/check-out processes using Opera PMS system
- Handle reservation inquiries and modify bookings with precision
- Resolve guest concerns promptly and escalate complex issues to management
- Process payments and maintain accurate financial records
- Coordinate with housekeeping and maintenance teams for room readiness
- Execute upselling strategies for premium rooms and amenities
- Maintain a pristine front desk environment with organized supplies
Qualifications
- Minimum 1 year hotel front desk or customer service experience
- Proficiency in property management systems (Opera preferred)
- Exceptional communication and conflict resolution skills
- Ability to work independently during high-volume weekend shifts
- Flexible availability including weekends and holidays
- Basic knowledge of Cleveland attractions and transportation
- Valid Ohio driver's license preferred
- High school diploma or equivalent required