Job Description
Join the vibrant hospitality scene at the Metropolitan Grand Hotel in downtown Washington DC! We're seeking enthusiastic Guest Services Agents to deliver exceptional guest experiences at our award-winning property. As a cornerstone of our operations, you'll be the first point of contact for international travelers, business professionals, and leisure guests exploring the nation's capital. Enjoy competitive pay, comprehensive training, and growth opportunities within our luxury hotel chain. No prior experience required—just a passion for service and a commitment to excellence.
Responsibilities
- Check in/out guests efficiently using hotel management systems
- Manage reservations and room assignments with attention to detail
- Respond to guest inquiries via phone, email, and in-person
- Process payments and resolve billing discrepancies
- Coordinate with housekeeping and maintenance teams
- Uphold brand standards for cleanliness and safety protocols
- Assist with luggage and concierge services as needed
Qualifications
- High school diploma or equivalent required
- Strong communication and interpersonal skills
- Basic computer proficiency (MS Office, reservation systems)
- Ability to work flexible shifts including weekends/holidays
- Customer service mindset with problem-solving aptitude
- Valid work authorization in the United States
- Willingness to complete hotel-specific training programs
- Positive attitude and professional appearance