Job Description
Join the award-winning team at The Sterling Hotel in downtown San Francisco! We're seeking passionate Guest Services Agents to deliver exceptional hospitality experiences to our international guests. This is an immediate full-time position offering competitive compensation, comprehensive benefits, and career growth opportunities in one of SF's most iconic luxury properties.
Why work with us?
- Comprehensive health/dental/vision insurance
- Employee discounts on hotel stays and dining
- 401(k) with company match
- Professional development programs
Responsibilities
- Deliver exceptional guest check-in/check-out experiences
- Manage reservations and room assignments efficiently
- Handle guest inquiries and resolve service issues promptly
- Coordinate with housekeeping and maintenance teams
- Process payments and manage billing transactions
- Maintain accurate guest preference profiles
- Upsell hotel amenities and services
Qualifications
- Minimum 1 year hotel front desk experience
- Proven conflict resolution skills
- Proficiency in Opera/PMS systems
- Fluency in English; Spanish highly desirable
- Flexible availability including nights/weekends
- Valid CA driver's license (if airport transfers required)
- Ability to stand for 8-hour shifts