Job Description
Join our award-winning team at the Indianapolis Grand Hotel as a Guest Services Agent! We're seeking enthusiastic individuals to deliver exceptional hospitality experiences in downtown Indianapolis. Perfect for career starters, this role offers comprehensive training and growth opportunities within our luxury hotel chain. Enjoy competitive pay, flexible scheduling, and a vibrant work environment.
Responsibilities
- Check in/out guests efficiently while maintaining warm, professional demeanor
- Handle guest inquiries and resolve service issues with empathy
- Manage reservation systems and process payments accurately
- Collaborate with housekeeping and maintenance teams for guest requests
- Uphold brand standards through consistent service delivery
- Assist with valet services and luggage handling
- Participate in daily shift briefings and training sessions
Qualifications
- High school diploma or equivalent required
- Previous customer service experience preferred
- Strong communication and problem-solving skills
- Ability to work flexible shifts including weekends/holidays
- Proficiency with basic computer systems
- Positive attitude and passion for hospitality
- Ability to stand/walk for extended periods
- Valid driver's license (for valet duties)