Job Description
Launch your hospitality career at Grand Plaza Atlanta! We're seeking enthusiastic Guest Services Agents to join our dynamic team. No prior experience required – we provide comprehensive training to help you thrive. Join us in delivering exceptional service to our international guests while growing professionally in Atlanta's premier downtown hotel.
Responsibilities
- Warmly welcome and register guests using our property management system
- Handle guest inquiries, requests, and concerns with professionalism
- Process payments and manage cash drawer operations accurately
- Coordinate with housekeeping and maintenance departments for guest needs
- Assist with luggage handling and valet services
- Maintain a clean and organized front desk area
- Participate in daily team briefings and training sessions
Qualifications
- High school diploma or equivalent (GED)
- Outstanding communication and interpersonal skills
- Strong attention to detail and organizational abilities
- Ability to work flexible shifts including nights/weekends/holidays
- Proficient in basic computer applications
- Customer service mindset with problem-solving aptitude
- Must be authorized to work in the United States
- No prior hotel experience required – training provided!