Job Description
Join our award-winning team at Grand Plaza Hotel and kickstart your hospitality career! We're seeking enthusiastic Guest Services Agents to be the first point of contact for our guests. No prior experience is required – we provide comprehensive training and career growth opportunities. Enjoy a vibrant downtown Cleveland location, competitive benefits, and a supportive work environment where your passion for service shines.
Why choose us?
- Industry-leading training program
- Clear advancement path to supervisory roles
- Comprehensive health benefits (full-time)
- Discounted hotel stays worldwide
- Flexible scheduling options
Responsibilities
- Warmly greet and check in/out guests with professionalism
- Manage reservations and room assignments accuratelyHandle guest inquiries and resolve concerns promptly
- Process payments and maintain financial records
- Coordinate with housekeeping and maintenance teams
- Uphold brand standards in appearance and service
- Assist with luggage and valet services as needed
Qualifications
- High school diploma or equivalent (required)
- Zero hospitality experience necessary – we train!
- Exceptional communication and interpersonal skills
- Basic computer proficiency (MS Office, reservation systems)
- Positive attitude and problem-solving mindset
- Ability to stand for extended periods
- Flexible availability including weekends/holidays
- Valid Ohio driver's license (preferred)