Job Description
Join our award-winning team at Grand Dallas Hotel and deliver exceptional hospitality experiences in the heart of downtown. We're seeking passionate individuals to provide outstanding guest services while showcasing Dallas's vibrant culture. Enjoy competitive pay, comprehensive benefits, and immediate start date. Perfect for career-driven hospitality professionals looking to grow with a luxury brand.
Responsibilities
- Deliver personalized check-in/check-out experiences with efficiency and warmth
- Resolve guest inquiries and concerns with proactive problem-solving
- Coordinate with housekeeping and maintenance teams for seamless operations
- Process payments and manage reservations using hotel management systems
- Uphold brand standards through consistent service excellence
- Collaborate with concierge team to enhance guest experiences
- Maintain detailed documentation of guest preferences and feedback
Qualifications
- Minimum 1 year hotel or luxury customer service experience
- Proficiency in Opera or similar property management systems
- Exceptional communication and conflict resolution skills
- Ability to work flexible shifts including nights, weekends, and holidays
- Valid Texas driver's license (for airport shuttle duties if applicable)
- Strong attention to detail in financial transactions and documentation
- Fluency in English; bilingual (Spanish) preferred