Job Description
Join our award-winning hospitality team at Grand Horizon Hotels as a Guest Services Associate! We're seeking passionate individuals ready to kickstart their careers in the thriving Texas hotel industry. No experience required – we provide comprehensive training to develop your skills in customer service, operations, and guest relations. Enjoy competitive pay, flexible scheduling, and clear pathways to advancement within our growing luxury hotel chain.
Responsibilities
- Deliver exceptional front desk service including check-in/check-out procedures
- Manage guest inquiries and resolve issues with professionalism
- Process reservations and maintain accurate guest records
- Coordinate with housekeeping and maintenance teams
- Handle cash transactions and credit card processing
- Uphold brand standards for cleanliness and safety
- Participate in daily team briefings and training sessions
Qualifications
- High school diploma or equivalent
- Strong communication and interpersonal skills
- Ability to work flexible shifts including weekends/holidays
- Basic computer literacy (MS Office, reservation systems)
- Positive attitude and problem-solving mindset
- Customer service experience preferred but not required
- Valid work authorization
- Ability to stand for extended periods