Job Description
Join the vibrant hospitality scene at Baltimore Harbor Hotel! We're seeking enthusiastic Guest Services Associates to create memorable experiences for our guests. No prior experience required – we provide comprehensive training for motivated individuals passionate about customer service. Enjoy competitive pay, flexible scheduling, and opportunities for career growth within our luxury waterfront property.
Responsibilities
- Check in/out guests efficiently using hotel management systems
- Handle guest inquiries and resolve service issues promptly
- Process payments and manage cash drawer accurately
- Coordinate with housekeeping and maintenance teams
- Assist with luggage and guest transportation
- Maintain clean and organized front desk area
- Upsell hotel amenities and services
Qualifications
- High school diploma or equivalent
- Exceptional communication and interpersonal skills
- Strong problem-solving abilities
- Basic computer proficiency
- Ability to work flexible shifts including weekends
- Positive attitude and willingness to learn
- Attention to detail and organizational skills
- Valid work authorization in the US