Job Description
Join our award-winning hospitality team at Grand Plaza Hotel and kickstart your career in the vibrant heart of San Jose! We're seeking enthusiastic Guest Services Associates to deliver exceptional guest experiences. No prior experience required – we provide comprehensive training to develop your skills in guest relations, operations, and service excellence. Enjoy competitive pay, health benefits, and growth opportunities within our renowned hotel chain.
Work in a dynamic environment where every day brings new opportunities to connect with guests from around the world. Our commitment to employee development ensures you'll gain valuable industry knowledge while building a foundation for long-term success in hospitality.
Responsibilities
- Deliver warm, personalized check-in/check-out experiences for all guests
- Efficiently manage reservations and room assignments using hotel software
- Resolve guest inquiries and concerns with prompt, professional solutions
- Coordinate with housekeeping and maintenance teams to maintain service standards
- Process payments and accurately manage cash handling procedures
- Act as local expert, providing recommendations for dining, attractions, and events
- Maintain detailed documentation of guest interactions and special requests
Qualifications
- No prior experience required – training provided
- High school diploma or equivalent required
- Exceptional communication and interpersonal skills
- Strong problem-solving abilities with a service-oriented mindset
- Basic computer proficiency with willingness to learn hotel systems
- Ability to stand for extended periods and lift up to 25 lbs
- Flexibility to work evenings, weekends, and holidays
- Valid work authorization in the United States