Job Description
Launch your hospitality career in the heart of Washington DC! The Grand Capital Hotel is seeking enthusiastic Guest Services Associates to deliver exceptional guest experiences. No prior experience required—we provide comprehensive training to ensure your success!
Join our award-winning team where your smile and dedication will shine. Enjoy competitive pay, flexible scheduling, and growth opportunities within our luxury hotel chain. Perfect for career changers, recent graduates, or anyone passionate about making people feel welcome.
Responsibilities
- Welcome and assist guests with check-in/out processes
- Manage reservations and billing transactions accurately
- Respond to guest inquiries and resolve concerns promptly
- Coordinate with housekeeping and maintenance teams
- Operate hotel management systems and POS terminals
- Uphold brand standards and safety protocols
- Collaborate with concierge for guest requests
Qualifications
- No experience required – we train you!
- Exceptional communication and interpersonal skills
- Strong customer service orientation
- Ability to multitask in fast-paced environments
- Basic computer literacy
- Positive attitude and team player mentality
- Availability for flexible shifts including weekends
- High school diploma or equivalent