Job Description
Start your hospitality career with Metropolitan Hotels! We're seeking enthusiastic Guest Services Associates to deliver exceptional experiences at our downtown Portland property. No experience required – we provide comprehensive training for motivated individuals eager to grow in the hotel industry. Enjoy competitive pay, flexible scheduling, and opportunities for advancement within our growing portfolio.
Responsibilities
- Check in/out guests with efficiency and warmth
- Manage reservations and room assignments
- Respond to guest inquiries via phone/email
- Process payments and maintain accurate records
- Coordinate with housekeeping and maintenance teams
- Assist with luggage and valet services
- Upsell hotel amenities and local attractions
Qualifications
- No prior experience required
- High school diploma or equivalent
- Strong communication skills
- Basic computer proficiency
- Ability to work flexible shifts (evenings/weekends)
- Customer service mindset
- Valid Oregon driver's license preferred
- Ability to stand for extended periods