Job Description
Launch your hospitality career with no experience required! At Grand Plaza Hotel NYC, we're seeking enthusiastic individuals to join our award-winning team in the heart of Manhattan. As a Guest Services Associate, you'll be the first point of contact for our international guests, creating memorable experiences while learning valuable industry skills. We provide comprehensive training and career growth opportunities for motivated team players. Enjoy competitive pay, flexible scheduling, and a vibrant work environment in one of the world's most iconic cities.
What We Offer:
- Free hotel employee discounts worldwide
- Comprehensive paid training program
- Health benefits after 90 days
- Career advancement opportunities
- 401(k) with company match
Responsibilities
- Greet and assist hotel guests with check-in/check-out procedures
- Manage reservation systems and guest inquiries
- Handle guest complaints with professionalism and empathy
- Coordinate with housekeeping and maintenance departments
- Process payments and maintain accurate financial records
- Operate hotel property management systems
- Uphold brand standards and cleanliness protocols
- Participate in daily team briefings and training sessions
Qualifications
- No prior experience required – we train you!
- High school diploma or equivalent (GED accepted)
- Strong communication and interpersonal skills
- Professional appearance and positive attitude
- Ability to stand/walk for extended periods
- Flexibility to work weekends, holidays, and overnight shifts
- Basic computer literacy and typing skills
- Valid work authorization in the United States