Job Description
Join the vibrant heart of NYC hospitality at Metropolitan Hotel Group! We're seeking enthusiastic Guest Services Associates to deliver unforgettable experiences at our Times Square flagship property. No prior experience needed – we provide comprehensive training for passionate individuals ready to start their hospitality journey.
As a key member of our front-line team, you'll be the first point of contact for international travelers and business guests. Enjoy competitive pay, flexible scheduling, and career advancement opportunities within our growing portfolio of luxury properties.
Responsibilities
- Deliver exceptional guest check-in/check-out experiences with warm professionalism
- Manage reservation systems and room assignments with precision
- Address guest inquiries and resolve service issues promptly
- Coordinate with housekeeping and maintenance teams for seamless operations
- Process payments and maintain accurate financial records
- Assist with luggage handling and guest transportation requests
- Participate in daily briefings and service standard training
Qualifications
- No experience required – comprehensive training provided
- High school diploma or equivalent required
- Exceptional communication and interpersonal skills
- Strong problem-solving abilities and customer focus
- Basic computer proficiency and comfort with multitasking
- Availability to work flexible shifts including nights/weekends
- Positive attitude and willingness to learn
- Ability to stand for extended periods