Job Description
Welcome to The Omni Charlotte Hotel, a prestigious landmark in the heart of Uptown. We are currently seeking a dedicated and charismatic Guest Services Associate to join our dynamic team. If you are passionate about hospitality and looking to launch a rewarding career in the luxury hotel industry, we want to meet you.
In this role, you will be the first point of contact for our esteemed guests, setting the tone for their entire stay. We pride ourselves on delivering world-class service and offer a comprehensive training program to help you grow professionally. Join us in creating unforgettable memories for our guests every single day.
Responsibilities
- Provide a warm and professional welcome to guests upon arrival and departure.
- Process check-ins and check-outs efficiently using the Opera PMS and other hotel software.
- Manage phone lines, respond to emails, and handle guest inquiries with poise and accuracy.
- Maintain the cleanliness and organization of the front desk area and lobby.
- Assist guests with local recommendations, directions, and special requests.
- Handle cash transactions, credit card processing, and petty cash reconciliation.
- Resolve guest complaints and escalate complex issues to the Front Office Manager immediately.
- Collaborate with housekeeping and maintenance to ensure guest room readiness.
Qualifications
- High school diploma or GED is required; some college coursework is a plus.
- Previous hospitality experience is preferred, but we are happy to train motivated entry-level candidates.
- Excellent verbal communication and interpersonal skills.
- Proficiency in Microsoft Office Suite and ability to learn new property management systems quickly.
- Ability to work flexible shifts, including evenings, weekends, and holidays.
- Strong problem-solving skills and a high attention to detail.
- Ability to stand for extended periods and lift luggage or boxes up to 25 lbs.