Job Description
Welcome to The Grand Dallas Hotel, where we redefine Southern hospitality and create unforgettable guest experiences every day. We are currently seeking enthusiastic and dedicated Entry Level Guest Services Associates to join our dynamic front-of-house team. If you are a people person looking to launch a career in the luxury hospitality industry, this is the perfect opportunity for you.
In this role, you will be the face of our brand, ensuring every guest feels welcomed, valued, and attended to with the highest level of professionalism. We offer a supportive training program, competitive benefits, and a pathway for growth within our prestigious hotel properties.
Why Join Us?
- Competitive hourly wage of $15.00 - $18.00
- Comprehensive medical, dental, and vision insurance
- Employee discount on dining and hotel stays
- Opportunities for career advancement in management
Don't just dream of a career in hospitality—make it happen with us.
Responsibilities
- Manage the check-in and check-out processes efficiently, verifying guest information and collecting payments accurately.
- Respond to guest inquiries, complaints, and requests promptly using a polite and problem-solving approach.
- Answer incoming calls, take accurate reservations, and assist with room assignments.
- Maintain a high standard of cleanliness and organization in the lobby, reception area, and public spaces.
- Coordinate with housekeeping and maintenance staff to ensure guest rooms meet our luxury standards.
- Process wake-up calls and manage guest mail or packages with discretion.
- Upsell room upgrades and additional services to enhance the guest experience and maximize revenue.
Qualifications
- High school diploma or GED required; hospitality experience is a plus but not mandatory for entry-level roles.
- Excellent verbal communication skills and a professional, friendly demeanor.
- Strong interpersonal skills with the ability to interact positively with people from diverse backgrounds.
- Basic computer proficiency and familiarity with property management systems (PMS) is preferred.
- Ability to stand and walk for extended periods, including during busy shifts.
- Must be available to work flexible hours, including weekends, holidays, and evenings.
- Ability to handle cash transactions accurately and adhere to security protocols.