Job Description
Join the Grand Harbor Hotel's dynamic team as a Front Desk Agent and be the heart of our guest experience! We're seeking a passionate hospitality professional to deliver exceptional service in Baltimore's premier waterfront location. As a key ambassador of our brand, you'll create memorable stays while handling check-ins, managing reservations, and solving challenges with grace. Enjoy flexible scheduling, competitive pay, and a supportive environment where your growth is prioritized. Perfect for students or professionals seeking part-time work in the vibrant hospitality sector.
Responsibilities
- Efficiently manage guest check-ins/check-outs using property management systems
- Handle reservation inquiries, modifications, and cancellations with precision
- Resolve guest concerns promptly and escalate complex issues to management
- Process payments and maintain accurate financial transaction records
- Coordinate with housekeeping and maintenance teams for seamless operations
- Provide local recommendations and enhance guest experiences through personalized service
- Maintain a clean, organized front desk and lobby area
Qualifications
- Previous hotel or customer service experience preferred
- Exceptional communication and interpersonal skills
- Proficiency with reservation systems (e.g., Opera, Delphi)
- Strong problem-solving abilities and attention to detail
- Ability to multitask in a fast-paced environment
- Flexible availability including evenings, weekends, and holidays
- Basic math skills for handling cash transactions
- Positive attitude and commitment to exceeding guest expectations