Job Description
Join our award-winning team as a Guest Services Associate and launch your hospitality career in Charlotte! We're seeking enthusiastic individuals with a passion for exceptional guest experiences. No prior hotel experience is needed – we provide comprehensive training to set you up for success. Enjoy competitive pay, flexible scheduling, and opportunities for growth within our luxury hotel chain.
What We Offer:
- Comprehensive paid training program
- Health benefits and 401(k) matchingEmployee discounts on hotel stays and dining
- Career advancement opportunities
- Positive team culture focused on recognition
Responsibilities
- Warmly greet and assist hotel guests with check-in/check-out processes
- Manage reservations and room assignments using hotel software
- Handle guest inquiries and resolve concerns promptly
- Process payments and maintain accurate financial records
- Coordinate with housekeeping and maintenance teams
- Uphold brand standards for cleanliness and presentation
- Collaborate with colleagues to ensure seamless operations
Qualifications
- No prior hotel experience required
- High school diploma or equivalent
- Strong communication and interpersonal skills
- Basic computer proficiency
- Ability to stand/walk for extended periods
- Flexible availability including weekends/holidays
- Positive attitude and customer service mindset
- Must pass background check