Job Description
Are you looking for an exciting career in the hospitality industry? The Grandview Hotel & Resort is currently seeking motivated and friendly individuals to join our front-of-house team. We are proud to offer a comprehensive training program designed for those looking to start their professional journey with no experience required.
As a Guest Services Associate, you will be the first point of contact for our valued guests, ensuring their stay is memorable from the moment they arrive. We pride ourselves on our high standards of service and offer a supportive environment where your growth is our priority.
Responsibilities
- Greet and Welcome: warmly welcome guests upon arrival and departure, creating a positive first impression.
- Check-in/Check-out: efficiently process guest registrations, payments, and key issuance using our Property Management System (PMS).
- Guest Relations: answer incoming phone calls and emails promptly, addressing inquiries and requests to ensure guest satisfaction.
- Problem Resolution: handle guest complaints or issues with a proactive attitude, escalating complex matters to management when necessary.
- Lobby Maintenance: maintain a clean, organized, and welcoming lobby and front desk area at all times.
- Concierge Support: assist guests with local recommendations, restaurant reservations, and transportation arrangements.
Qualifications
- Age Requirement: Must be at least 18 years of age.
- Education: High school diploma or GED equivalent is preferred.
- Communication: Strong interpersonal and verbal communication skills with a friendly demeanor.
- Availability: Ability to work flexible shifts, including weekends, nights, and holidays.
- Attitude: A positive attitude and willingness to learn are essential.
- Computer Skills: Basic computer literacy is a plus, but not required as training will be provided.