Job Description
Join our award-winning luxury hotel in the heart of downtown Austin! We're seeking an experienced Guest Services Manager to lead our front desk operations and deliver exceptional guest experiences. The ideal candidate will drive team excellence while maintaining our brand's reputation for impeccable service and attention to detail.
Responsibilities
- Supervise front desk team and daily operations during all shifts
- Handle VIP guest requests and resolve complex service issues
- Train staff on hospitality protocols and reservation systems
- Collaborate with housekeeping and maintenance departments
- Monitor occupancy rates and optimize room allocations
- Implement upselling strategies for premium services
- Conduct daily briefings and performance reviews
Qualifications
- 3+ years hotel front desk management experience
- Proficiency in Opera or similar property management systems
- Exceptional conflict resolution and communication skills
- Texas Food Handler certification preferred
- Ability to work nights, weekends, and holidays
- Strong knowledge of Austin attractions and events
- Bilingual English/Spanish a plus