Job Description
Join Chicago's premier luxury hotel as a Guest Services Manager at Magnolia Grand Hotel. We're seeking an exceptional hospitality professional to elevate our guest experience in the heart of downtown. This role offers competitive compensation, comprehensive benefits, and growth opportunities within our award-winning hospitality group. If you're passionate about creating memorable moments and thrive in a fast-paced environment, we encourage you to apply.
Responsibilities
- Lead front desk operations ensuring seamless check-in/out experiences
- Train and mentor 8+ guest service associates on service standards
- Resolve complex guest inquiries and escalate issues appropriately
- Collaborate with housekeeping and F&B departments for operational excellence
- Implement revenue management strategies for room inventory
- Conduct daily briefings and performance reviews
- Manage VIP guest experiences and personalized requests
Qualifications
- 5+ years hotel experience with 2+ years in leadership roles
- Proven expertise in Opera or similar PMS systems
- Strong conflict resolution and multitasking abilities
- Valid Illinois Food Handler's certification preferred
- Fluency in English; Spanish proficiency a plus
- Ability to work flexible shifts including nights/weekends
- Bachelor's degree in Hospitality or related field