Job Description
Join our award-winning team at Grand River Hotel Memphis, where Southern hospitality meets modern luxury. We're seeking a dynamic Guest Services Manager to elevate our guest experience in the heart of the Bluff City. This pivotal role combines leadership, problem-solving, and passion for creating unforgettable stays. Enjoy competitive pay, comprehensive benefits, and opportunities for growth in one of Memphis's most iconic downtown properties.
Responsibilities
- Lead and mentor front desk team to deliver exceptional guest service
- Handle complex guest inquiries and resolve escalated issues promptly
- Oversee check-in/check-out processes and room assignments
- Manage VIP guest experiences and special requests
- Train staff on property systems and service standards
- Monitor department performance metrics and implement improvements
- Collaborate with housekeeping and F&B for seamless operations
Qualifications
- 3+ years hotel front desk management experience
- Proven expertise in Opera or similar PMS systems
- Exceptional communication and conflict resolution skills
- Strong leadership abilities with team development experience
- Knowledge of Memphis tourism and local attractions
- Ability to work flexible hours including nights/weekends
- High school diploma; hospitality degree preferred