Job Description
Join the heart of New Orleans hospitality at The Royal Orleans Hotel! We're seeking an exceptional Guest Services Manager to lead our front desk team in delivering legendary Crescent City experiences. As the first point of contact for discerning guests, you'll orchestrate seamless check-ins, resolve with finesse, and embody our commitment to Southern hospitality. Enjoy competitive compensation, comprehensive benefits, and the opportunity to work in one of America's most vibrant cities. Apply today to elevate your career in luxury hospitality!
Responsibilities
- Lead front desk operations with 24/7 oversight and team scheduling
- Train and mentor staff on exceptional service protocols
- Resolve guest inquiries and complaints with discretion
- Manage room inventory and reservation systems
- Collaborate with housekeeping and concierge departments
- Implement revenue optimization strategies
- Conduct daily briefings and performance reviews
- Uphold brand standards across all guest interactions
Qualifications
- 5+ years hotel front desk experience with 2+ years leadership
- Proficiency in Opera or similar property management systems
- Exceptional conflict resolution and communication skills
- Valid Louisiana hospitality certification preferred
- Ability to work flexible shifts including nights/weekends
- Spanish fluency highly desirable
- Deep knowledge of New Orleans attractions and events
- Proven staff development and retention track record