Job Description
Join our award-winning luxury hotel in the heart of San Jose's vibrant downtown! The Fairmont San Jose is seeking an experienced Guest Services Manager to lead our front desk operations and deliver exceptional guest experiences. This full-time role offers competitive compensation, comprehensive benefits, and opportunities for career growth in a world-class hospitality environment.
Responsibilities
- Oversee daily front desk operations including check-in/check-out processes and VIP guest handling
- Train and mentor front desk staff on service standards and conflict resolution
- Manage guest inquiries and complaints with professionalism and discretion
- Coordinate with housekeeping, maintenance, and F&B departments for seamless service
- Monitor room inventory and optimize occupancy through strategic upselling
- Implement and enforce hotel policies while maintaining high guest satisfaction scores
Qualifications
- 3+ years of hotel front desk management experience in luxury properties
- Proven leadership skills with ability to motivate and develop teams
- Exceptional communication and problem-solving abilities
- Proficiency in Opera PMS and other hospitality software
- Strong knowledge of San Jose attractions and local area
- Ability to work flexible shifts including nights, weekends, and holidays
- Valid California driver's license and clean driving record