Job Description
Join our award-winning luxury waterfront hotel at the heart of San Diego's vibrant hospitality scene. As a Guest Services Manager, you'll lead our front desk team to create unforgettable experiences for discerning travelers. Enjoy competitive benefits, career growth opportunities, and work in an environment that celebrates excellence. Why join us? • Industry-leading training programs • Health & wellness benefits • Employee discounts • Recognition awards • Flexible scheduling options
Responsibilities
- Supervise and mentor front desk agents to ensure exceptional guest service standards
- Handle VIP check-ins, special requests, and complex guest issues with professionalism
- Monitor room inventory and coordinate with housekeeping for seamless operations
- Analyze guest feedback and implement service improvement initiatives
- Train staff on property systems, safety protocols, and brand standards
- Collaborate with concierge, reservations, and F&B departments
- Manage daily front desk operations during peak shifts
Qualifications
- 3+ years in luxury hotel front desk management or supervisory role
- Proven track record in delivering exceptional guest experiences
- Proficiency in Opera PMS and hotel management systems
- Strong problem-solving and conflict resolution abilities
- Valid California Food Handler's Card (or willingness to obtain)
- Fluency in English; Spanish proficiency highly valued
- Ability to work flexible schedules, including nights/weekends
- BS in Hospitality Management or equivalent experience preferred