Job Description
Join our award-winning luxury hotel in the heart of Houston's vibrant Galleria district as a Guest Services Manager. We're seeking a hospitality leader to create unforgettable guest experiences while managing front desk operations and team coordination. Enjoy competitive benefits, growth opportunities, and work in a dynamic environment where excellence is celebrated.
Responsibilities
- Oversee front desk operations and check-in/check-out procedures
- Train and mentor guest services team members
- Handle guest inquiries and resolve service issues
- Collaborate with housekeeping and maintenance teams
- Implement service recovery protocols
- Manage room inventory and rate strategies
- Conduct daily team briefings
Qualifications
- 3+ years hotel front desk management experience
- Proven leadership skills in hospitality
- Proficiency in Opera or PMS systems
- Exceptional communication and conflict resolution abilities
- Strong attention to detail and problem-solving skills
- Valid Texas Food Handler's preferred
- Ability to work flexible shifts including nights/weekends
- Hotel management degree or equivalent certification