Job Description
Join our award-winning luxury resort in Virginia Beach as a Guest Services Manager! We're seeking a passionate hospitality professional to lead our front desk operations and deliver exceptional guest experiences. Enjoy competitive compensation, comprehensive benefits, and career growth opportunities in a stunning coastal setting.
Why Work With Us?
- Health, dental, and vision insurance
- 401(k) with company match
- Complimentary resort stays
- Professional development programs
- Employee discounts on dining and spa services
Responsibilities
- Oversee all front desk operations including check-in/check-out procedures
- Train and mentor 8-10 guest service associates
- Resolve guest complaints with professionalism and empathy
- Coordinate with housekeeping, maintenance, and F&B departments
- Implement service recovery protocols for guest satisfaction
- Manage room inventory and rate optimization strategies
- Conduct daily briefings and performance reviews
Qualifications
- 5+ years in hotel operations with 2+ years in leadership
- Proven experience with PMS systems (Opera preferred)
- Exceptional communication and conflict resolution skills
- Bachelor's degree in Hospitality or related field
- Strong knowledge of Virginia hospitality regulations
- Ability to work nights, weekends, and holidays
- Fluency in English; Spanish a plus
- ServSafe certification required