Job Description
Join our award-winning luxury hotel in the heart of Seattle! We're seeking a passionate Guest Services Manager to deliver exceptional hospitality experiences. Enjoy competitive compensation, comprehensive benefits, and opportunities for career growth in one of America's most vibrant cities. Be part of a team that prides itself on creating memorable stays for international and domestic guests.
Responsibilities
- Lead and mentor front desk team to exceed guest satisfaction targets
- Handle VIP guest requests and complex reservation challenges
- Implement revenue management strategies for room inventory
- Coordinate with housekeeping and maintenance departments
- Train staff on luxury service standards and emergency protocols
- Monitor guest feedback and implement improvement initiatives
- Manage daily front desk operations and staff scheduling
Qualifications
- 5+ years in hotel guest services with 2+ years in management
- Proven track record in luxury/hotel operations
- Expert knowledge of PMS systems (Opera, Fidelio)
- Exceptional conflict resolution and communication skills
- Ability to work nights, weekends, and holidays
- Valid Washington State Food Handler's Card preferred
- Fluency in English; Spanish or Mandarin a plus