Job Description
Join our award-winning hospitality team at Grand Plaza Hotel! We're seeking passionate individuals to create memorable guest experiences at our iconic downtown location. Perfect for career-driven professionals who thrive in dynamic environments. Enjoy competitive pay, comprehensive benefits, and opportunities for advancement. Immediate openings available – start your journey with us today!
Responsibilities
- Check in/out guests efficiently using hotel management systems
- Manage reservations and room assignments with precision
- Handle guest inquiries and resolve complaints promptly
- Process payments and maintain accurate financial records
- Coordinate with housekeeping and maintenance departments
- Upsell hotel services and amenities to enhance guest satisfaction
- Ensure lobby area maintains professional appearance
Qualifications
- Previous hotel or customer service experience preferred
- Exceptional communication and interpersonal skills
- Proficient in reservation software and MS Office
- Ability to multitask in fast-paced environments
- Strong problem-solving and conflict resolution abilities
- Flexible schedule availability including nights/weekends
- Valid Pennsylvania hospitality certification (or willingness to obtain)