Job Description
Join Austin's iconic luxury hotel, The Driskill, as we seek a dynamic Guest Services Manager to lead our front-of-house operations. This role is pivotal in delivering exceptional guest experiences while managing our renowned concierge team. You'll oversee check-in/checkout processes, handle VIP requests, and ensure seamless communication across departments. The ideal candidate thrives in fast-paced environments and embodies our commitment to Southern hospitality excellence.
Responsibilities
- Supervise front desk operations and train staff on guest service protocols
- Resolve escalated guest issues with empathy and professionalism
- Coordinate with housekeeping, maintenance, and dining teams for guest requests
- Implement revenue optimization strategies for room upgrades and packages
- Conduct daily briefings and performance reviews for guest services team
- Manage inventory for guest amenities and supplies
- Develop local partnerships to enhance guest experiences
Qualifications
- 3+ years in hotel front desk or guest services leadership
- Proven experience with Opera or PMS systems
- Exceptional communication and conflict resolution skills
- Strong knowledge of Austin attractions and events
- Bachelor's degree in Hospitality preferred
- Ability to work nights, weekends, and holidays
- Texas Food Handler certification required
- Experience with staff scheduling and payroll