Job Description
Join our award-winning team at Grand Plaza Hotels, where luxury meets Southern charm! We're seeking passionate Part-Time Guest Services Associates to create unforgettable experiences for our discerning guests. Whether you're a hospitality veteran or a motivated newcomer, this role offers flexible hours in a dynamic environment where your smile makes all the difference. Enjoy competitive pay, complimentary meals, and opportunities for advancement in one of Charlotte's premier hospitality destinations.
Responsibilities
- Deliver exceptional guest experiences through personalized check-in/check-out processes
- Manage reservations and room assignments with precision using our property management system
- Address guest inquiries and resolve concerns promptly with empathy and professionalism
- Collaborate with housekeeping and maintenance teams to ensure seamless operations
- Process payments and handle cash transactions accurately
- Uphold brand standards through meticulous attention to detail in all interactions
- Assist with valet services and luggage handling as needed
Qualifications
- Minimum 1 year customer service or hospitality experience preferred
- Exceptional communication and interpersonal skills
- Ability to work flexible shifts including nights, weekends, and holidays
- Proficiency with hotel management software (Opera, Fidelio, etc.)
- Valid North Carolina driver's license for valet duties
- Basic math skills for cash handling
- High school diploma or equivalent required
- Must pass background check and drug screening