Job Description
We are currently urgent hiring for a dynamic and experienced Guest Services Manager to join the award-winning team at The Grand Austin Hotel & Spa. If you thrive in a fast-paced environment and have a passion for exceeding guest expectations, we want to hear from you.
As the face of our hotel, you will ensure every guest enjoys a seamless and memorable stay. We offer a competitive salary, comprehensive benefits, and a culture that values your hard work.
Responsibilities
- Manage daily front desk operations, including check-ins, check-outs, and reservations.
- Handle guest inquiries, complaints, and requests with empathy and efficiency.
- Supervise and train front desk staff and housekeeping teams.
- Ensure strict adherence to hotel policies and brand standards.
- Maintain accurate guest records and manage billing processes.
Qualifications
- Minimum of 3 years of experience in hospitality management.
- Strong communication and interpersonal skills.
- Proficiency in hotel management software (e.g., Opera, StayNTouch).
- Ability to work flexible shifts, including weekends and holidays.
- CPR/First Aid certification is a plus.