Job Description
Are you a dynamic hospitality leader seeking a role that fits your lifestyle? The Grand Miami Beach Resort is looking for a dedicated Guest Services Manager to oversee our weekend operations. We offer a premium work environment with competitive compensation and excellent benefits for the right candidate.
In this role, you will be the face of our hotel during our busiest weekends, ensuring our guests enjoy an unforgettable stay. If you thrive in a fast-paced setting and excel at team leadership, we want to meet you.
Responsibilities
- Supervise front desk operations, check-ins, and check-outs during Friday, Saturday, and Sunday shifts.
- Lead, train, and motivate the weekend front desk team to maintain high service standards.
- Resolve guest inquiries and complaints promptly to ensure 100% guest satisfaction.
- Manage financial transactions, including credit card authorizations and cash handling.
- Ensure compliance with hotel safety, security, and operational policies.
- Coordinate with housekeeping and maintenance teams to address guest requests efficiently.
- Handle VIP arrivals and special events with the highest level of professionalism.
Qualifications
- Minimum of 3 years of experience in hotel front desk management or guest services.
- Strong availability for weekend shifts and holidays.
- Exceptional communication and interpersonal skills.
- Proficiency with hotel Property Management Systems (PMS) and Microsoft Office Suite.
- Ability to work under pressure and manage multiple tasks simultaneously.
- High school diploma or GED required; Hospitality degree is a plus.