Job Description
Join our award-winning team at The Grand Sacramento Hotel and launch your hospitality career! We're seeking enthusiastic Guest Services Representatives to be the first point of contact for our guests. No prior experience is required – we provide comprehensive training to develop your skills in customer service, reservations, and hotel operations. Enjoy competitive pay, benefits, and growth opportunities in Sacramento's premier downtown hotel.
Responsibilities
- Provide exceptional customer service to hotel guests at check-in/check-out
- Manage reservations and room assignments using our property management system
- Handle guest inquiries, complaints, and requests with professionalism
- Process payments and maintain accurate financial records
- Coordinate with housekeeping and maintenance departments for guest needs
- Assist with valet services and luggage handling
- Uphold brand standards and safety protocols
Qualifications
- No experience required – we train motivated candidates!
- High school diploma or equivalent
- Strong communication and interpersonal skills
- Ability to multitask in a fast-paced environment
- Basic computer literacy
- Professional appearance and positive attitude
- Ability to work flexible shifts including weekends/holidays
- Valid California driver's license (for valet duties)