Job Description
Join our award-winning team at Grand Plaza Hotel Houston and launch your hospitality career! We're seeking passionate individuals to deliver exceptional guest experiences in the heart of downtown. As a Guest Services Representative, you'll be the first point of contact for our international clientele, embodying our commitment to luxury and personalized service. Enjoy competitive pay, comprehensive benefits, and opportunities for growth within our global hotel chain.
Responsibilities
- Check in/out guests efficiently while maintaining accurate reservation records
- Handle guest inquiries via phone, email, and in-person with professionalism
- Process payments and manage cash drawer operations
- Coordinate with housekeeping and maintenance departments for guest requests
- Upsell hotel amenities and services to enhance guest experience
- Resolve guest complaints promptly and escalate issues when necessary
- Maintain a clean and organized front desk environment
Qualifications
- High school diploma or equivalent (hospitality certification a plus)
- Previous customer service experience preferred
- Strong communication and interpersonal skills
- Proficiency in hotel management systems (Opera experience beneficial)
- Ability to work flexible shifts including nights, weekends, and holidays
- Basic math skills for financial transactions
- Positive attitude and problem-solving mindset
- Valid Texas driver's license (if required for airport runs)