Job Description
Launch your hospitality career with the Grand Louisville Hotel! We're seeking energetic Guest Service Representatives to create memorable experiences for our guests in the heart of downtown Louisville. As the first point of contact, you'll embody our commitment to excellence while gaining invaluable industry experience. Enjoy competitive pay, comprehensive training, and opportunities for advancement in a luxury hotel environment.
Responsibilities
- Provide exceptional front desk service including check-in/out, room assignments, and guest inquiries
- Manage reservation systems and maintain accurate guest records
- Handle billing processes and payment transactions
- Coordinate with housekeeping and maintenance teams for guest requests
- Resolve guest concerns with professionalism and empathy
- Process luggage and assist with transportation arrangements
Qualifications
- High school diploma or equivalent required
- Previous customer service experience preferred
- Strong communication and interpersonal skills
- Basic computer proficiency with reservation software
- Ability to multitask in a fast-paced environment
- Flexible availability including weekends and holidays
- Positive attitude and problem-solving mindset