Job Description
Start your hospitality career at Milwaukee's premier luxury hotel! We're seeking enthusiastic Guest Services Representatives to create unforgettable guest experiences. No prior experience required—just a passion for service and a commitment to excellence. Enjoy competitive pay, comprehensive training, and opportunities for advancement within our award-winning team.
Responsibilities
- Check in/out guests efficiently using hotel management systems
- Handle guest inquiries with professionalism and local expertise
- Process payments and manage billing transactions accurately
- Coordinate housekeeping and maintenance requests
- Uphold brand standards through exceptional service delivery
- Maintain a clean and organized lobby environment
- Collaborate with departments to resolve guest concerns
Qualifications
- High school diploma or equivalent
- Outstanding communication and interpersonal skills
- Basic computer proficiency and comfort with POS systems
- Ability to work flexible shifts including weekends/holidays
- Positive attitude and problem-solving mindset
- Attention to detail and organizational abilities
- Willingness to learn hotel operations and procedures